Installing OTRS on Debian

As promised, here is the second lesson in the series - How to install OTRS on the Debian base install we created earlier in Microsoft Hyper-V.  This lesson does not depend on Debian being a Hyper-V instance.  It will work whether Debian is hosted or on a bare metal box.

The lesson is based upon the instructions for Debian 5.0.4 found over at OtterHub.  Details on the required modules and settings can be found at that link.  There are only minor modifications for the later version.  Thanks to the authors for the instructions.

The video is at the bottom of this article.

Once the system is installed, don't forget to install the optional ITSM tools package.  There are also a variety of packages that can be loaded.  In the admin panel, go to the Package Manager and update the repository information.  This will provide you with several additional packages that are not in the base install such as the ability to build a knowledge base or to have master/slave tickets.

Feel free to leave any questions in the comments.